Service Wholesale Inc. functions exclusively
as a wholesaler; distributing merchandise solely for resale to
stocking retailers of collegiate, stationery, school and office
supplies, art, drafting and engineering supplies, computer accessories
and related products.
Customer Qualification
To establish and maintain an account:
- Secure and complete a Service Wholesale
customer profile/ credit application.
- Sign
the “Account Information Release” and return the completed
application to us, along with a copy of your vendor license.
We will rush you our get acquainted pack (catalog, pricer, current
specials, etc.)
- Requires
an opening order of $400.00 dollars (net).
- Your order will
need to be VISA, Master Card, American Express; unless you wait for credit
clearance for open account status.
- Credit Card only customers are not extended
any cash discount.
- Annual
purchases of at least $1,000.00 (net) are required to maintain
an open account.
- Note:
To “carry back orders” requires minimum annual purchases
of at least $4,000.00 (net).
For other Terms & Conditions,
please click the subject below:
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Copyright 2001. Service Wholesale, Inc. All Rights Reserved
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Concepts, Inc.
Ordering
from Service Wholesale, Inc.
Customer Service is open daily from 8 AM
to 6 PM Eastern Time, Monday through Friday.
Dedicated fax lines are always open. EDI
and Remote Access capabilities are also available.
Information to place an order:
- Special Orders, Drop Ship orders
and Route 48 Imprintables orders must be submitted on
separate Purchase Orders. Do not combine with regular Service
Wholesale stock orders.
- Please list: “Item Number”
with our prefix code, quantity, unit of measure (U/M), description
(color, size, etc.)
- There is no minimum order. We reserve the
right to charge a $5.00 handling fee on orders that total less
than $25.00.
- Please allow a minimum of 2 hours for Will
Call orders. If your order is under $25.00, a $5.00 handling charge will be added.
Note: If you list “standard pack”
for quantity desired we interpret that to mean the number of units
packed in a shelf carton or inner pack. List price is usually
shown for a one each quantity. In a few cases, the list price
will be shown for a dozen, box or carton. Orders cannot be placed
for less than the unit of measure of minimums shown.
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Units
of Measure
| |
BX: |
box |
DY:
|
display |
RL: |
roll |
| |
C: |
per 100 |
DZ: |
dozen |
SP: |
shelf pack |
| |
CD: |
peggable
(each) |
EA: |
each |
ST: |
set |
| |
CN: |
carton |
PK: |
package |
TB: |
tube |
| |
CS: |
case |
PR: |
pair |
|
|
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Terms
Our regular terms are 1% 10th
of the following month, Net 11th. Future orders will be held if
there are unpaid invoices 60 days from the invoice date.
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Returned
Checks
There is a $50.00 returned check charge and
possible suspension of open account status.
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Open
Accounts
Continuation of an open account, is contingent
upon prompt payment. Open account privileges will be suspended
if invoices are not paid within terms. Subsequent orders will
be held until the account balance is current. Invoices dated in
any one month, that are not paid before the end of the following
month, are considered past due.
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Pricing
We will make every attempt to hold prices as
shown in our current Pricer. When volatile market conditions occur,
prices are subject to change without notice. We also reserve the
right to correct clerical and typographical errors occurring in
the printing of price information. Billing will be based on prices
in effect at the time of shipment. The issuance and distribution
of this price list does not constitute an offer to sell at the
prices listed therein. Please visit our website for changes made
between publications.
- Pricing is shown under columns 1, 2,
3
- In order to obtain pricing from an
individual column, you must order in the quantity shown in that
column.
- Accounts that purchase more than $1,000 per
month (net) may be eligible for END COLUMN pricing.
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Backorders
Unless otherwise instructed, we will cancel all backorders.
(Except Back-To-School Orders)
- To backorder each location must maintain
a minimum annual purchase requirement of $4,000.00 (net).
- Backorders under $150.00 will be shipped
with the next order.
- Account agrees to pay freight costs
when requesting shipment of backorders under $150.00.
- Any backorder older than 60 days will
be canceled.
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Special
Orders
We can special order
items for you that are supplied by our vendors but not stocked
by Service Wholesale under the following provisions:
- A minimum of $4,000.00 in annual purchases
is required.
- Special
Orders under $400.00 will ship with your next order, or you
will pay freight.
- Request must be on a separate purchase
order.
- Must be ordered in factory minimums.
- May not be returned for credit or
cancelled under any circumstances once confirmed.
- Your account must be current.
*Those purchasing less than $4000.00 annually
are able to Special Order under the following conditions:
- Order the Special Order item plus any
stock items totaling $150.00 net to ship when order is complete.
- Freight will be added unless total
order exceeds $400.00 net.
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Returns
Return Authorization
(RA) requests:
- Are required in all instances.
- Must be accompanied by invoice information
(invoice number, date).
- Note: An unauthorized “Debit Memo”
will NOT be accepted under any condition.
Defectives: Accumulate a minimum of $25.00
(at cost) before requesting a RA. Account Representatives can
issue an in-store field credit (and take the merchandise) when
the accumulated value is under $25.00.
Accommodation: There is a 15% (problem
free) or 25% (problem) restocking charge on any accommodation
returned, if granted. Unless circumstances dictate otherwise,
we allow returns for up to 30 days without a charge (excluding
seasonal and promotional items). We do not sell merchandise of
any kind on a “guaranteed sale” basis!
Special Orders: Special orders are not
returnable.
Discontinued: Vendor discontinued merchandise
cannot be returned or exchanged.
SWI Error: A RA needs to be requested
immediately and in no case past 30 days.
Returned merchandise must:
- Be in original packaging, etc.
- Be in 100% re-saleable condition (clean,
not shelf worn, not sticker marks, etc.)
- Be returned to SWI within 30 days of
the date the RA was issued. Failure to do so results in the
automatic cancellation of the RA. If any credit is subsequently
issued, it will be with a 25% restocking charge applied.
RA Label:
Carefully pack authorized returns. A SWI RA Label must be properly
affixed to the outside of each carton. Returns without a RA Label
will be refused.
- Account Representatives cannot
pick up non-defective merchandise.
- A credit memo will be issued for returned
merchandise. We do not issue refund
checks.
- “Fine Writing Instrument”
product must be sent directly to the manufacturer, by the consumer.
(SEE: Pen Repair section)
Shipment/Freight: Claims must be
made within 5 working days of receipt of merchandise.
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